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Come aboard our dynamic team as a Hotel Coordinator and become an integral part of ensuring our customers' experiences are seamless and enjoyable. As a Hotel Coordinator, you'll handle reservations, assist customers with inquiries, and coordinate booking activities. If you're passionate about delivering exceptional customer service, possess top-notch organizational skills, and thrive in a fast-paced environment, we're eager to hear from you!
Responsibilities:
Manage incoming reservations via phone, email, and online platforms
Offer personalized assistance to customers, addressing inquiries, resolving issues, and suggesting suitable options
Navigate our reservation system adeptly to book, modify, and cancel reservations accurately
Collaborate closely with internal teams to ensure smooth coordination and timely fulfillment of customer requests
Maintain a thorough understanding of our products, services, and policies to effectively address customer queries
Assist with data entry, maintaining accurate records of reservations and customer interactions
Strive to meet and surpass performance targets, such as reservation conversion rates and customer satisfaction metrics
Work with sales and marketing teams to promote special offers and upsell additional services to customers
Required Skills:
Excellent verbal and written communication skills, with a friendly and professional phone manner
Strong customer service orientation, with a genuine desire to assist customers courteously and effectively
Exceptional organizational and time-management skills, capable of multitasking and prioritizing tasks efficiently
Detail-oriented approach, ensuring accuracy in reservation details and data entry
Proficiency in using reservation and customer management systems or quick adaptability to new software
Ability to adapt to changing circ*mstances and handle challenging customer interactions with patience and empathy
Strong problem-solving skills, showcasing resourcefulness in meeting customer needs
Ability to work independently as well as collaboratively within a team environment
Benefits:
Opportunities for professional development and career advancement
Collaborative and inclusive work culture fostering teamwork and innovation
Flexible work schedule options to promote work-life balance
In summary, joining our team as a Hotel Coordinator presents an exciting chance to contribute to customer satisfaction and be part of a vibrant team. With a supportive work environment, appealing benefits, and opportunities to enhance your skills, this role is ideal for those who excel in delivering exceptional customer service. Apply now and embark on a rewarding career journey with us!
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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