Social Media Specialist Resume Durham, NC - Hire IT People (2024)

SUMMARY:

• I am a diverse professional with a wealth of knowledge and abilities. I am best described as hardworking and passionate about the quality of my work and reputation of the organization where I work. First impressions can be lasting impressions, so I want to be sure that our company and our team shine. That is why I work so hard to ensure that projects are successfully delivered on time, within budget, and meets/exceeds internal and external client expectations.
• Facilitated numerous project kickoff meetings and requirements elicitation sessions to develop project charter, assign resources, and determine scope and timeline for deliverables.
• Facilitated scrum meetings and sprint planning to manage user stories, tasks, and backlog.
• Successfully launched several mid to large scale (million - dollar) platform project initiatives.
• Successfully launched several client-specific project initiatives.
• Provided on-time delivery within budget that met or exceeded client expectations.
• Ensured software compliance.
• Instrumental in developing partnerships between company and vendors.
• Proficient in Microsoft Word, PowerPoint, Excel, MS Project, Access, and MS Outlook.
• Proficient in Jira, Assembla, Confluence, Zendesk, Visual Studio, and Team Foundation.
• Experienced using waterfall and agile methodologies.
• Performed systems testing (development and validation environments) for new development and customized software projects.
• Developed project documentation such as templates and processes.
• Prepared test cases, test scripts, test summary report, traceability matrices, and deviation reports.
• Designed and developed a complete V-Model software validation process to include SWOT analyses, validation plan, validation summary report, risk assessment, escalation and mitigation strategies, and various templates for software development compliance.
• Created several standard operating procedures, policies, guidelines, templates, and forms that conform to federal, local, industrial, and departmental regulations.
• Demonstrated new and enhanced system platforms to internal and external customers as well as small and large audiences, both in and out of state.
• Conducted numerous sessions via classroom and web conferencing.
• Developed numerous instruction videos and guides for internal and external users.
• Facilitated multiple internal and external business meetings and web conferences—preparing meeting agendas, minutes, and reports.
• Received several recognition s for outstanding administrative support to the Vice President and Senior Directors.
• Entrusted with the responsibility to prepare and maintain company-wide departmental utilization reports.
• Designed and authored technical documents and company policies/procedures.
• Presented business proposals to the Change Review Board, Development Review Board, and Board of Commissioners.
• Successfully prepared, facilitated, and passed all client, regulatory, and financial audits.
• Facilitated company-wide, mandatory on new or updated policies/procedures and new hire .
• Proficient in Microsoft Suite (MS Word, Excel, PowerPoint, MS Access, MS Project, Visio, Publisher, and Outlook).
• Coordinated and led various social committees.
• Participated in several process improvement initiatives.
• Reviewed quality documents for study start-up, site initiation, and project closeout.
• Ensured projects followed protocol and regulatory guidelines.
• Ensured Confidential t/subject information was handled with confidentiality.
• Ensured Confidential t/subject eligibility criteria were met.
• Provided project study oversight and compliance.
• Maintained study documents.
• Attended client meetings and provided study participation updates.
• Ensured proper disposal of unused investigational products and/or devices.
• Excellent Verbal/Written Communication
• Time Management
• Professionalism/Leadership/Teamwork
• Proficient in MS Word, Excel, PowerPoint
• Organized/Attention to Detail
• Strategic/Analytical/Problem-solving
• Capable/Dedicated/Dependable
• Oratory
• Hardworking/Multi-tasking
• Notary Public

TECHNICAL SKILLS:

Technology and Tools: MS Word, PowerPoint, Excel, Visio, MS Project E - Project Manager, Liquid Planner, Visual Studio, JIRA, Assembla Smartsheet and Google Docs Web Video Conferencing: WebEx, GotoMeeting, Collaborative, and Google Hangout SharePoint Skype and Skype for Business Canvas, Pearson, Blackboard, and Skillsoft HTML5

PROFESSIONAL EXPERIENCE:

Social Media Specialist

Confidential, Durham, NC

Responsibilities:

• Create video, photo, and blog content.
• Create effective ways to bring customer traffic to social media websites.
• Schedule content using Hootsuite.
• Assist with client campaigns.

Central Supply Technician

Confidential, Raleigh, NC

Responsibilities:

• Named, Employee of the Quarter, October 2017
• Prepare order requisitions for medical supplies and equipment.
• Maintain warehouse and stockroom inventory levels.
• Log incoming shipments and prepare delivery carts.
• Manage calls for medical supplies.
• Build and deliver crash carts for medical emergencies.
• Reconcile shipments.
• Order and maintain office supplies.

Project Manager

Confidential, Raleigh, NC

Responsibilities:

• Confidential provides electronic drug distribution software for pharmaceutical companies.
• As the Project Manager, I facilitated project kickoff meetings and requirements elicitation sessions to identify scope, project plan, product requirements, and timeline for deliverables.
• Completed projects on-time and within budget during extremely tight timelines.
• Prepared billable and non-billable change requests for system updates and/or system defects.

Project Manager

Confidential, Durham, NC

Responsibilities:

• Confidential provides channel marketing automation to increase channel sales and leads.
• As the project manager and subject matter expert for the Zift platform, I worked closely with clients and internal teams to drive translation of business needs into system requirements and analyze potential risks and benefits, delivering quality products under tight timelines and within budget.
• Ensured security and confidentiality of client and Confidential t sensitive information.
• Facilitated project kickoff meetings and requirements elicitation sessions to identify and mitigate project risks, developed project charter, assigned resources, and determined scope and timeline for deliverables.
• Managed team calendars, hosted web conferences and conference calls, created and maintained Wiki pages, prepared agendas and meeting minutes, and followed up on open issues).
• Reviewed, prepared, and processed project scope of work and other project documents.
• Maintained project backlog, issue tracking, and change orders for the customized project-specific application.
• Prepared project reports and updated client, project team, and management on the status of each project.
• Booked meeting rooms, scheduled, and hosted daily stand-up meetings and weekly scrum meetings.
• Booked meeting rooms, scheduled and hosted client meetings and prepared and organized business and materials.
• Worked with the Marketing team to design materials.
• Provided presentations, demonstrations, and hands-on user as well as created user accounts and password resets.
• Prepared billable and non-billable change requests for system updates and/or system defects.
• Estimated costs for change orders.
• Proficient in Microsoft Word, PowerPoint, Excel, MS Project, Visio, and MS Outlook.
• Proficient in Jira, Assembla, Zendesk, and Confluence (Wiki).
• Prepared project summaries and timelines using Microsoft Project (MS Project) and SmartSheet.
• Used Google Drive and SharePoint for document repositories.
• Used Confluence for team collaboration and document sharing.
• Used Google Docs for document sharing.
• Identified and implemented project improvements and best practices.

Product Owner

Confidential, Roxboro, NC

Responsibilities:

• CenterEdge provides Point of Sale (POS) software for restaurants and ticketing organizations that use touch registers or turn-style entry access.
• As the Product Owner and subject matter expert for the platform, I worked with internal and external stakeholders to define product requirement and business vision and to proactively manage and prioritize the product backlog containing features, enhancements, and defects.
• Delivered quality products under extremely tight timelines.
• Ensured security and confidentiality of CenterEdge’s proprietary software.
• Scheduled and hosted weekly scrum meetings and presented demos for new system features.
• Reviewed, prepared, and processed project scope of work and other project documents.
• Demonstrated new products and platform enhancements.
• Prepared project summaries and timelines using Microsoft Project (MS Project).
• Used Google Docs as document repository.
• Primary point of contact for both the client and development team as it related to reporting specifications and platform enhancements.

Contractor (Lead Business Analyst)

Confidential, Morrisville, NC

Responsibilities:

• Confidential is the world’s largest Contract Research Organization providing a host of services in the clinical industry, recently acquired by IMS Health.
• As the Lead Business Analyst and subject matter expert for their safety platform, I analyzed, documented, and managed business requirements throughout the life of the project, and ensured that requirements were fully understood by the technical team before solutions were designed and implemented.
• Reviewed, prepared, and processed project scope of work and other project documents.
• Booked meeting rooms and organized video conferences for team and project meetings and strategy sessions.
• Prepared risk assessment and requirement documents for the meetings.
• Maintained issue tracking database, including documentation and workflow.
• Ensured security and confidentiality of client and platform proprietary information.
• Interfaced with all levels of staff across multiple groups, departments, and divisions.
• Prepared guidelines and manuals for the Japanese product.
• Used SharePoint for document repository.
• Used Microsoft Project (MS Project) and eProject Manager for document tracking, setting milestones, and timelines.

Initiatives Delivery Technician

Confidential, Greensboro, NC

Responsibilities:

• Teva Pharmaceutics facility in Greensboro was responsible for manufacturing “over the counter” OTC drugs as well as packaging and distribution.
• As the Initiatives Delivery Technician, I developed overall strategies, priorities, initiatives, and communication plans to maximize value, adoption, and satisfaction of the solution.
• Booked meeting rooms and organized video conferences for team and project meetings and strategy sessions.
• Hosted client conference calls and in-house meetings as well as Lessons Learned meetings after each project delivery.
• Prepared and organized client contracts, scope of work, requirements, and quality documents.
• Oversaw packaging and distribution on the assembly lines and conducted on-the-spot and scheduled inspections to ensure employee and product safety.
• Ensured projects were completed on-time and within budget—done right the first time.

Project Manager

Confidential, Morrisville, NC

Responsibilities:

• Confidential provided electronic document management solutions to pharmaceutical companies and clinical research organizations.
• As the Project Manager and subject matter expert, I managed client communications and established good relationships with sponsor, client, vendors, and internal teams.
• Facilitated project kickoff meetings and requirements elicitation sessions to identify and mitigate project risks, developed project charter, assigned resources, and determined scope and timeline for deliverables. Completed projects on-time and within budget during extremely tight timelines. Note: Medical facilities, drug/device manufacturing, distribution, site activation, Confidential t registration, and regulatory documents must be in place and software must be ready to use prior to first Confidential t/subject screened. In some cases, the Confidential t must be terminal before a procedure can be done. This required precise scheduling to ensure that Confidential ts received life-saving techniques or treatment just prior to end of life.
• Provided tools (manuals, guides, etc.); conducted hands-on and instructional to internal, external, and technical users; and generated presentations for the sales team.
• Used Microsoft Project (MS Project) to prepare project timelines.
• Prepared billable and non-billable change requests for system updates and/or system defects.
• Estimated costs for change orders.

Information Technology (IT) Project Coordinator/Business Analyst

Confidential, Morrisville, NC

Responsibilities:

• Confidential is a clinical research organization that has since been acquired by Confidential .
• As the IT Project Coordinator and Business Analyst, I was the subject matter expert for all in-house and off-the-shelf platforms. This included finance systems, systems, safety systems, document repositories, and clinical management systems.
• Worked with internal and external stakeholders to identify organizational strengths and weaknesses and suggest areas of improvement.
• Created templates and wrote user requirements, functional specifications, workflows, system design specifications, materials, and relevant quality documents.
• Understood business issues and data challenges of the organization/industry and presented business plans to the development review board (DRB).
• Worked with across inter-department teams to define product requirement and business vision and to proactively manage and prioritize the product backlog containing features, enhancements, and defects.
• Identified risk factors and countermeasures to successfully deal with risk constraints.
• Identified business development and "add-on" sales opportunities and negotiated vendor bids and vendor partnerships.
• Estimated costs for change orders and prepared budget forecasting.
• Prepared and managed budget reconciliation for all internal/external projects.
• Managed Information Technology projects, providing oversight for all configurations and implementation for both, in-house and custom software.
• Developed user requirements, functional specifications, workflows, and system design specifications.
• Managed databases to track projects and budgets.
• Prepared materials and relevant quality documents.
• Conducted periodic site file audits to ensure compliance with FDA/ICH Guidelines and company SOPs.

Executive Secretary

Confidential, Cary, NC

Responsibilities:

• Confidential was a clinical research organization that was acquired by many companies—now part of INC Research.
• As the Executive Secretary, I coordinated/provided administrative support to the Vice President and Senior Directors of Medical Data Sciences (MDS) Department.
• Executed multiple departmental operations and provided assistance in the areas of MDS and Inveresk business development activities.
• Prepared and maintained monthly department delivery report and upcoming delivery projections.
• Completed company-wide and departmental utilization reports.
• Prepared correspondence and meeting minutes.
• Scheduled internal and external business meetings and setup web conferences.
• Booked travel itinerary.
• Planned department and company events.
• Purchased gifts for on-the-spot s.
• Decorated the office for holiday celebrations
• Booked catering for client meetings.
• Proficient in Microsoft Suite (MS Word, Excel, PowerPoint, MS Access, MS Project, Visio, Publisher, and Outlook).
• Public Notary.
• Recognized several times for best employee and employee of the month.

Executive Secretary

Confidential, Raleigh, NC

Responsibilities:

• Entirely responsible for the administration of Confidential with duties that included acting manager in the absence of supervisory personnel, financial operations, budget monitoring and report writing, Capital Improvement Project (CIP) contract administrator and contractual processor, grant-in-aid administrator, personnel representative, Secretary to the Parks & Recreation Commission, departmental spokesperson, and sole clerical support.
• Prepared notices for legal advertisem*nt of projects bids; designed the structure of Technical Specifications, legal construction documents, Request for Proposals, and Proposals; prepared legal documents that required approval and/or action from the Board of Commissioners; and prepared monthly, quarterly, and bi-annual budget reports that were required by the Department Head.
• Frequently communicated with Department and Division Heads and the County Officials by providing a variety of knowledge on the operation of the Parks and Recreation Division.
• Prepared correspondence and meeting minutes for the Director of Parks and Recreation, the County Manager, and the Board of Commissioners.
• Booked shelter rentals at Wake County Parks.
• Booked events for several Wake County Events including Historic Oak View, used for storytelling, weddings, and other special occasions.
• Hosted events at Historic Oak View, including weddings.
• Scheduled internal and external business meetings and setup web conferences.
• Booked travel itinerary.
• Planned department and company events.
• Decorated the office for holiday celebrations.
• Booked catering for client meetings.